StreamSets Professional Services Statement of Work (“Statement of Work”)

Updated: October 20, 2023

Parties acknowledge and agree that, in the event the “Quick Start – Small” professional services package (or “Services” as further defined in this SOW) is included in the subject Order Form entered by and between StreamSets and the party identified as “Customer” therein, the following terms shall apply to the provision of said Services and are incorporated into said Order Form upon signature thereof.  The effective date of this SOW shall be the effective date of the Order Form.

 Executive Summary

StreamSets will use commercially reasonable efforts to provide to the Customer consulting Services (“Services”) described in this SOW. Services may be performed either remotely and/or on-site at a designated Customer office. A “Consulting Day” shall mean up to a maximum of eight hours within a single business day. Such Consulting Days shall consist of general advice, design, development, deployment and troubleshooting to be provided to Customer relating to its use of the StreamSets product solution as more specifically described in the Scope of Work below.

Scope of Work

StreamSets Professional Services will provide the Customer with 5 days of platform implementation consulting services in order for the Customer to get up and running with the platform. This includes the following:

  1. Installation Assistance (1 day)
  2. Architecture Review (1 day, pre-implementation)
  3. Use Case Implementation (2 days, typically up to 5 pipelines)
  4. Production Go-Live planning (1 day)

Out of Scope – Development of Custom Code

In performing Services under this SOW, StreamSets will leverage the StreamSets software products licensed by Customer under the Order Form to design, develop and implement pipelines for data movement. StreamSets will not perform custom code development using higher level languages such as Java. All Deliverables shall incorporate origins, destinations, evaluators and processors supported by the existing Streamsets software solutions generally available and licensed under this Order Form, unless otherwise specified in the Scope of Work above.

Customer Obligations

During the engagement, Customer will provide access to at least one development and/or operations resource with knowledge of the StreamSets software and its application for Customer. Customer also shall provide StreamSets with the necessary access to the Customer environment for deployment.

Engagement Approach

StreamSets will schedule an initial meeting with Customer to discuss Customer’s application and desired focus for the engagement and plan any deliverable and milestone timeline. StreamSets then shall perform Services in accordance with the agreed upon plan and timeline, subject to Customer’s performance of its obligations above.

Deliverables

During the course of providing Services, StreamSets may assist the Customer with a review of its environment, provide documentation, reports, and other tangible deliverables (“Deliverables”). If appropriate for the engagement, StreamSets will provide the Customer with a written report, which will include findings, recommendations and best practices for the scope of work defined above.

Services Term

Upon execution of the Order Form, StreamSets will schedule personnel and related resources to commence work under this SOW. The parties shall determine the project start date based on Customer’s needs, resource availability, customer background check requirements and other formalities. The Services purchased under this Order Form must be consumed by the Customer within 6 (six) months of the Effective Date of the Order Form (the “Services Term”). Upon expiration of the Services Term, any remaining Consulting Days shall expire if not consumed, and Customer shall forfeit any corresponding prepayment for such Consulting Days.

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